What Is the Unified Inbox?
The Unified Inbox is exactly what it sounds like: A single, streamlined view of all your incoming messages—whether it’s a text, email, phone call, chatbot enquiry, or web form submission.
Each message is automatically categorised, sorted, and prioritised using Sophiie’s AI smarts. You can reply, call back, email, or delegate—all from one place.
Why We Built It
We spoke with dozens of businesses using Sophiie and heard the same thing over and over again:
“I don’t have time to chase messages across five platforms.” “Sometimes I miss leads because I didn’t see the email.” “I wish there was one place to manage everything.”
So we built it. And it’s not just another inbox—it’s an intelligent inbox.
How It Works
When a customer contacts your business—through phone, web form, chatbot, email, or social media—Sophiie automatically pulls that interaction into your Unified Inbox.
She’ll:
✅ Identify the channel (e.g. text, call, email)
✅ Display the message with timestamps
✅ Highlight urgent or emotional enquiries using sentiment analysis
✅ Link the message to an existing customer profile (if available)
✅ Offer suggested responses or next actions
You can even filter by communication type, mark messages as complete, or assign follow-ups to your team.
Benefits for Your Business
Here’s what the Unified Inbox unlocks:
Everything in One Place
No more bouncing between your phone app, inbox, and website admin panel. It’s all here.
Faster Response Times
Respond quickly to new leads and keep current customers in the loop—without delays or double-handling.
Organised, Not Overwhelmed
Sophiie sorts and prioritises messages so your team always knows what needs attention first.
Smarter Communication
With suggested replies and linked customer profiles, you’re not replying in the dark—Sophiie gives you context every time.
Team Efficiency
Anyone in your team can jump in and pick up where the last person left off. No more “who spoke to this person last?”
What’s Next?
This is just the beginning. Coming soon:
- Social media inbox integrations (Facebook, Instagram DMs)
- Voice-to-text summaries of customer calls
- Auto-responses when your team is unavailable
- Tags and smart filters to help you organise your inbox your way
Sophiie’s Unified Inbox is built to grow with your business.
