AI troubleshooting
Sophiie asks the right diagnostic questions, listens to the answers, and walks the customer through the fix. The simple ones never reach your tech queue. The complex ones land with everything Sophiie's already learned.
Sophiie follows your troubleshooting flow, checks the obvious causes, and sends a clean escalation when the problem needs a human.
Sophiie runs the same diagnostic your most experienced tech would. Have you tried the reset? When did it last work? What sound is it making. Symptom captured before escalation.
On it, running diagnostic now…
Tripped breaker. Blocked filter. Drained pilot light. Jammed garage door. Sophiie talks the customer through each fix step by step, in plain English, with no condescension and no jargon.
When Sophiie can't resolve it, the job gets handed off in full. Your tech doesn't need to call back, they see the symptom, what's already been tried, and who they're walking into.
[Customer name] confirmed the hot-water issue. Tuesday 9am ETA. Mentioned the neighbour might want one too.
Drop in your equipment manuals, common-fault guides, your service procedures, your warranty terms. Sophiie references them on every troubleshooting call. The customer gets your team's knowledge, not AI guesswork.
A live demo call from Sophiie. Two minutes, no sales pitch.
What changes
“Half the calls just needed the right diagnostic questions. For the rest, our techs now arrive with the context they used to chase on site.”
Sophiie can follow approved diagnostic trees for repeat, low-risk issues and escalate anything outside those rules.
Sophiie answers, books, quotes, invoices and follows up, so you stay on the tools.